Refund policy

At Clothific, we are committed to delivering premium-quality products and providing a seamless shopping experience. Please read the following policy carefully before placing your order.

Return Policy

Return requests must be raised within 24 hours of receiving your order. To initiate a return, please contact us using the details below:

Email: clothificsupport@gmail.com
Phone: +91 99744 99882

To process your return request, please provide:

Your Order ID.
A clear explanation of the issue.
An uncut and unedited parcel opening video recorded from the moment the sealed package is opened until the product is completely visible.
Clear images of the product (if requested).
A selfie holding the received product for verification.

Return requests submitted after 24 hours of delivery or without the required opening video will not be accepted.

Return Approval

Every return request is subject to verification by our Quality Team. After submitting your request, please allow up to 48 working hours for review. Our support team will contact you once the verification process is completed.

Return Shipping Charges

If Clothific arranges the return pickup, a ₹299 return shipping charge will be applicable towards reverse logistics.

Exchange Policy

We offer Exchange Only. Eligible products will be exchanged after successful verification and quality approval.

Refund Policy

Clothific follows a Strict No Refund Policy. We do not provide monetary refunds under any circumstances. Approved requests are eligible only for product exchange. Shipping charges, COD charges (if applicable), return shipping charges, and other service fees are non-refundable.

Cancellation Policy

Orders may be cancelled only within 1 hour of placing the order. Once an order enters processing, packing, or dispatch, cancellation requests cannot be accepted.

Returns, Exchanges & Refunds Will Not Be Accepted For

Incorrect size selected by the customer.
Minor size variations within standard manufacturing tolerance.
Slight colour variations due to photography, lighting, or screen settings.
Change of mind after placing the order.
Personal preference or dislike after receiving the product.
Incorrect product selection by the customer.
Failure to review the product description, size guide, fabric details, wash care instructions, or specifications before purchasing.

Customers are requested to carefully review the size guide, product description, fabric details, wash care instructions, specifications, and product images before placing an order.

Important Information

Products must be unused, unwashed, undamaged, and returned with all original tags and packaging.
Requests received after 24 hours of delivery will not be considered.
Returns and exchanges are accepted only after approval by the Clothific Quality Team.
Clothific reserves the right to reject any request that does not comply with the above policy.
The final decision regarding any return or exchange request shall remain solely with Clothific.